Terms & Conditions
The terms that apply to this website
How the information published here should be used, what it does and does not constitute, and the terms governing treatment arrangements made through it.
Before you rely on this document
This is a template. It covers the ground a set of terms for this kind of service should cover, but it has not been completed with your organisation's details and it has not been reviewed by a solicitor.
Every section marked with square brackets requires your own information. Terms governing consumer contracts, cancellation rights and treatment liability carry specific legal requirements in the UK, and the completed document should be checked professionally before publication.
Last updated: [ date to be added ]
1. About these terms
These terms govern your use of this website and the information published on it. By using the site you accept them. If you do not accept them, please do not use the site.
This website is operated by [ registered business name and company number to be added ], of [ registered address to be added ].
Separate terms apply to any treatment you go on to book. Those are provided to you in writing before any booking is confirmed, and they are not replaced or overridden by anything on this page.
2. The information on this site is not medical advice
Everything published here is general information. It is not medical advice, it is not a diagnosis, and it is not a substitute for consulting a qualified healthcare professional about your own circumstances.
Nothing on this website should be used to decide whether a treatment is suitable for you. Suitability can only be established through an individual assessment covering your medical history and your specific situation. Descriptions of who a treatment may suit are general guidance, and they do not constitute a statement that it is appropriate for you.
If you have a symptom that is new, worsening, painful or accompanied by any other change, seek medical assessment before considering any treatment described here. If you believe you are experiencing a medical emergency, contact the emergency services.
3. Results and expectations
Descriptions of treatment outcomes, timelines and ranges published on this site are general and are based on typical experience and on published information about the technologies used. They are not guarantees, and they do not form part of any contract.
Individual results vary for reasons including age, hormonal status, baseline condition, general health and adherence to a recommended course. Where figures or percentages appear, they describe what a technology has been documented to achieve rather than what any individual will achieve.
Any before-and-after images published on this site are of real clients, are unretouched, and are published with written consent. They illustrate outcomes that occurred; they do not represent typical outcomes and should not be relied upon as a prediction of your own.
4. Accuracy and availability
We take reasonable care to keep the information on this site accurate and current, including prices and treatment descriptions. We do not warrant that it is complete, accurate or up to date at all times, and errors may occur.
Prices published on this site are indicative of our standard rates. The price applying to you is the one confirmed in writing following your assessment, and no contract is formed by a price shown on this site.
We do not guarantee that the site will be available uninterrupted or free from errors, and we may change, suspend or withdraw any part of it without notice.
5. Enquiries and bookings
Making an enquiry does not create a contract and places you under no obligation. No treatment is confirmed until suitability has been assessed and a written confirmation has been issued.
We reserve the right to decline to provide treatment where an assessment indicates it is not suitable or not safe for you. This is a normal outcome rather than an exceptional one, and it applies regardless of whether a booking has previously been discussed.
[ Set out here your booking, deposit, payment, cancellation, rescheduling and late-arrival terms, together with your policy on missed appointments. Consumer cancellation rights apply to services arranged at a distance or in a consumer's home and must be reflected accurately. ]
6. Your obligations
You agree to provide complete and accurate information about your medical history, current medication and any implanted device or relevant condition, both at assessment and if anything changes before treatment.
This matters more than it may appear. Several contraindications for the treatments described on this site are absolute, and withholding relevant information — including information you may consider embarrassing or irrelevant — may place your safety at risk. Where treatment is provided on the basis of incomplete or inaccurate information, we cannot accept responsibility for consequences arising from that.
You also agree to follow the aftercare guidance provided, and to make contact if anything unexpected occurs following treatment.
7. Intellectual property
All content on this website, including text, layout, graphics and design, is owned by or licensed to us and is protected by copyright. You may view and print pages for your own personal, non-commercial use. You may not reproduce, republish or distribute any part of it without written permission.
8. Third-party links
Where this site links to external websites, those links are provided for information only. We have no control over their content and accept no responsibility for it, and a link does not imply endorsement.
9. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law. Your statutory rights as a consumer are not affected.
Subject to that, we do not accept liability for any loss arising from reliance on information published on this site, or from your use of or inability to use it.
[ Any further limitation of liability should be drafted with legal advice. Terms that unreasonably limit liability to consumers are unenforceable, and an unenforceable clause offers no protection. ]
10. Complaints
If you are unhappy with any aspect of the service, please raise it with us directly at [ contact address to be added ] so that we have the opportunity to resolve it. [ Set out your complaints procedure and the timescales within which you will respond. ]
11. Governing law
These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales. [ Amend if your business is established in Scotland or Northern Ireland. ]
12. Changes to these terms
We may update these terms from time to time. The version published on this page at the time you use the site is the version that applies, and material changes will be reflected in the revision date above.