Contact
Getting in touch, and what happens next
What making contact actually involves, what you will be asked, what you will not be asked, and what happens if you get in touch once and then decide to leave it there.
How to reach Lipo Freeze
The details below are the only ways to make contact. There is no live chat, no messaging service and no social media account through which enquiries are handled.
By telephone
[ Telephone number to be added ]
The most direct way to ask a question and the one most people prefer for a first conversation, because it allows you to establish in two minutes whether anything here is relevant to you.
By email
[ Email address to be added ]
Preferable if you would rather set out your question in your own time, or if what you want to ask about is something you would find easier to write than to say aloud. A great many first enquiries fall into that second category.
When you can expect a reply
[ Response times and contact hours to be added ]
Whichever route you use, a reply comes from a person who has read what you wrote rather than from an automated sequence, and it addresses the question you actually asked.
Areas covered
[ Coverage area to be added ]
Because treatment is delivered in your home, the area covered is defined by travel rather than by a clinic location. Confirming that your address falls within it is one of the first things established, so that nothing further is discussed on a false premise.
What is deliberately not offered
There is no online booking system, no instant-quote calculator and no automated form that generates a price. Every one of these treatments has contraindications, several of them absolute, and a system that lets someone book without an assessment is a system that will eventually book someone it should not have.
There is also no live chat, no messaging app and no social media channel for enquiries. If you are contacted by any route other than those listed above, it did not originate here.
What happens after you make contact
Set out in order, because not knowing what a first conversation will involve is itself a common reason for putting it off.
You ask whatever you want to ask
Nothing is booked at this stage and no commitment exists. You do not need to know which treatment you are asking about, and you do not need the correct terminology — describing the concern in ordinary language is entirely sufficient and frequently more useful.
If two questions answered is all you wanted, that is a complete interaction. It does not need to become anything else.
The concern is discussed before any treatment is named
What has changed, when you noticed it, how it affects your day, what you have already tried. This comes first because the treatment someone asks about and the treatment that fits their situation differ often enough that starting from a service list produces the wrong answer.
This is also where it may emerge that nothing offered here is the right response — and if so, it is said at that point rather than several steps later.
Suitability is assessed
Relevant medical history, current medication, previous surgery and the specific area where that applies. This is not a formality. Several contraindications across these treatments are absolute, and they can only be applied if they are known — so questions that seem unrelated are worth answering fully.
You receive a realistic picture and a written figure
What a treatment would likely achieve in your case, how many areas or sessions that involves, how long results take to appear and what it would cost — in writing, before anything is booked. Where your circumstances suggest a result at the lower end of the published range, you are told so at this point.
You take as long as you need
No decision is expected during the conversation. No figure depends on deciding quickly, and nothing available today becomes unavailable next month.
If you do not get back in touch, that is understood as your answer. There is no follow-up call and no reminder. You should not have to avoid a phone number, and you should not have to construct a reason for declining something you have simply decided against.
What the conversation will and will not be
Worth setting out, because the expectation of a sales call is the single most common reason people do not make contact at all.
What it will be
A conversation in which you describe something and receive a straight answer about whether anything here addresses it. Unhurried, because there is no next appointment waiting and no target attached to the call.
Plain about limits. You will hear what a treatment does not do before you hear what it does, and you will hear an honest view of where in the published range your own result is likely to sit rather than the best case presented as the standard one.
Comfortable with awkward questions. The concerns treated here are ones people find difficult to raise — bladder control, intimate discomfort, feelings about a body that has changed. Nothing you describe will be met with surprise, and nothing needs to be phrased carefully before it can be discussed.
Willing to end in nothing. A conversation that concludes with no treatment being appropriate is a normal outcome rather than a failed one, and it will not be followed by an attempt to find something else to offer you instead.
What it will not be
It will not involve pressure to decide, an offer that expires, or a price contingent on booking today. Urgency is a technique for compressing the window in which someone might reconsider, and reconsidering is a reasonable thing to do about an elective treatment.
It will not involve being talked out of a decision not to proceed. If you conclude the cost is not manageable, or that the timing is wrong, or simply that you would rather not, that conclusion is accepted rather than treated as an objection to be handled.
It will not involve being offered an alternative treatment as a consolation. Where the honest answer is that nothing here fits, no substitute is proposed to keep the conversation alive.
And it will not involve a recommendation to see a GP being treated as a disappointing outcome. Where a symptom needs investigating, that is the most useful thing the conversation can produce.
How what you tell us is handled
The concerns discussed here are private ones, and how that information is treated matters as much as the conversation itself.
Anything you share — whether in an initial enquiry or during a full assessment — is used for one purpose: working out whether a treatment is suitable for you and, if it proceeds, delivering it safely. It is not used for anything else.
Medical details are handled as confidential. They are not shared with third parties, not used to build a marketing profile, and not passed to anyone for any purpose unconnected with your care. If you decide not to go ahead, the information you provided does not become a mailing list entry.
You are also never obliged to disclose more than you are comfortable disclosing. The medical questions asked during assessment exist to keep you safe, and declining to answer one is entirely your right — the only consequence is that a treatment may not be able to proceed without the answer, which is a limitation rather than a penalty.
If you would like to know what information is held about you, or would like it deleted, that request is straightforward and does not need to be justified. Full detail on how personal information is collected, stored and used — and on the rights you hold over it — is set out in the privacy policy.
One further note, which applies particularly to enquiries about incontinence and intimate concerns. A number of people get in touch having never discussed the issue with anyone at all, occasionally not with a partner and often not with a GP. That is common rather than unusual. Nothing about it needs explaining or apologising for, and the conversation does not begin from a position of surprise.
Worth reading before you make contact
None of this is required. It simply tends to make a first conversation more useful.
Think about the concern, not the treatment
What has changed, and what you would want to be different. That is a more useful starting point than a treatment name, and it avoids the common outcome of discussing the wrong service for twenty minutes.
Have your medical details to hand
Current medication, relevant conditions, previous surgery, any implanted device. Several contraindications are absolute, and establishing them early prevents a longer conversation reaching a conclusion it could have reached in five minutes.
Read the prices page first
The figures are published in full, so you can establish before speaking to anyone whether the cost is within reach. Reaching that conclusion privately is considerably more comfortable than reaching it mid-conversation.
Bring the awkward questions
Ask who a treatment is unsuitable for, what it will not do, and whether fewer sessions would suffice. These are the questions that tell you most about any provider, and they are welcome here rather than deflected.